FAQ

Where Do We Ship?

We offer Free Tracked Shipping Worldwide, we are partnered with the likes of Royal Mail, USPS & many more trusted couriers for safe and efficient delivery. 

Why Use Illumisence?

“We recently bought the 40cm strips for our kitchen units, it gives a beautiful ambient light and easily brightens up our kitchen, plus the motion sensor is an added luxury.” M. Ree

"I bought this for my mother, she lives alone, and I'm always worried about her safety, I installed 6 of these around the home, including the stairwell. We prefer it to an actual light due to convenience and safety, the automatic sensor is a lifesaver. Well worth the price, what does peace of mind cost?" - J. Ciera

Where is illumisence Co Based?

We are a start-up based in the UK, London to be specific! We are currently working on getting our local warehouses back up (see COVID19 Update) So at this time we are shipping from our international warehouses.

How do they turn on/off & Install?

illumisence Strips have a motion sensor ball on the LED Strip, it senses motion within 2 Meters, and it automatically turns off after 15 seconds if no motion is detected!

Our smart mounting design allows hassle-free Installation, packed with 2 small magnetic pieces, which you just Peel to reveal the adhesive and Stick on to any surface, then simply attach the light magnetically. 💡

Can I put them anywhere in my home? (bathroom, outside etc.)

Illumisence can be put everywhere in the home. At this time it is not waterproof so they should not be used in environments exposed to moisture/water. 


What are the three modes & how does it charge?

Auto - This means its set to turn on within the motion-sensing range
Always On - A manual override to keep the light on for as long as you need
Off

They charge via the USB cable provided with the strips, which can plug into any device or adapter!